Azure Emergency Support

UKFast's reliable sister company ClearCloud, comprising of Azure-certified engineers, provides emergency support for Azure in an instant, specialising in the quick and effective resolution of Azure issues so you can get back to running your business.

Azure emergency support ensures you have you quick and easy access to your Azure team with our enterprise-grade, 15-minute response SLA and instant messaging service.

We partner with your technical team to gain a comprehensive understanding of your Azure solution and provide the Azure emergency support required. This equips us to provide tailored assistance that ensures your Azure solution is stabilised and secured according to Azure best practices.

Azure emergency support is commonly used for large scale launches and infrastructure migrations.

We also ensure that all the heavy-lifting is taken care of, including monitoring, patching and security.

Call us today on 0800 458 4545

To discuss Azure emergency support

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Emergency Response

Less than 15 minutes

Urgent Response

Less than 1 hour

Standard Response

Less than 4 hours

Speak to an Azure expert on 0800 458 4545 or request a callback

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Start your Azure journey

Wherever you are on your Azure adoption journey, our Azure team help you:

  • Assess your application for Azure readiness
  • Design a well-architected Azure solution
  • Migrate your application to Azure
  • Optimise your Azure application continuously

Request more information today or call us on 0800 458 4545 now.

Which Azure services does ClearCloud support?

ClearCloud provides emergency support for the full suite of Azure services, including:

  • Azure VMs (IaaS)
  • Azure Site Recovery
  • Azure WebApps
  • Azure Functions/LogicApps
  • Azure SQL (MSSQL, MySQL, PostgreSQL)
  • CosmosDB
  • Reddis Cache
  • Azure Containers and Micro-Services
  • VPNs
  • Azure Storage
  • Azure Active Directory
  • Azure KeyVault

What great emergency support means to us

Tech teams should no longer operate in silos in any organisation, but work in unity with every department. The UKFast POD System epitomises this concept and enables us to provide a truly enterprise-grade emergency support offering for Azure, while you focus on innovating and growing your business quickly in an optimised environment.

Our fully managed customer emergency support offering integrates the knowledge of our Azure specialists with UKFast’s in-house developed, intelligent call-routing system to ensure you always get through to someone that knows you and your solution..

ClearCloud POD System

Certifications and Industry Compliance

Crown Commercial Service
Cyber Essentials
Carbon Neutral
ISO 9001
ISO 27001

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 11 framework.